Flexi Saver

Baggage Allowance

• 20kg per adult/child.
• 10kg per infant [1 piece only].
• Excess baggage charges apply.

Changes/ Restrictions

• Changes up until day prior to departure charge NZD$80 for NZ Domestic plus any fare difference if necessary.
• Changes on day of departures charge NZD$80 for NZ Domestic plus fare upgrade payable.
• No change penalty for infants or children unless they are paying adult fare.
• Cancellation at any time ticket is non-refundable.

* Includes Webjet NZD$30 administration fee.

Travel Class - Economy

The Basics

This is The Virgin Blue discount fare and gives you the best possible price, but it is not as flexible as the more expensive fares. There are restrictions on your ability to change or cancel the fare. This fare is non refundable and you cannot cancel this fare and obtain a credit for use later.

Baggage

For domestic flights this fare includes carry-on baggage only. If you wish to take baggage you must purchase the checked baggage allowance of up to 23kgs. You can pre-purchase this baggage allowance before you arrive at the airport either online during this booking process or by calling the Virgin Blue Guest Contact Centre. For each fare you buy you can pre-purchase the checked baggage allowance of up to 23 kg for a fee of $8NZD for domestic per flight. If you do not pre-purchase the baggage allowance before you arrive at the airport and you have baggage to check-in then you will be charged a fee of $20NZD for domestic at the airport for a baggage allowance of up to 23kgs per flight. The baggage fee is non refundable and non transferable.

Changes

• You can change the date and time of your flight if you make the request at least 24hrs prior to your flight's scheduled departure time. Any other changes (such as name changes or changes to routing) are not permitted, and will be treated as a cancellation. You must contact the Virgin Blue Guest Contact Centre (GCC) by telephone on 0800 67 0000
• Domestic flights - a change fee of $55NZD for domestic per Guest plus any applicable fare difference.
• International flights - a change fee of $55ANZD plus fare difference.
• Your new fare will be at least the price of the original fare and may be more. You must pay this fare difference when you change your booking. GCC fares are at least $15NZD more than internet fares.

Cancellations

• This fare together with any payment of fees for the checked baggage allowance is non refundable and cancellations are not permitted
• No show/Late Change - If you do not fly or do not change your flight at least 24 hours prior to your scheduled departure time, you will forfeit any fare paid, any fees paid for checked baggage and/or your Velocity Points (as applicable)

Other Important Information

• Other important fare rules - This fare is non-refundable, non-transferable and name changes are not permitted. This fare is only applicable origin to destination and no enroute stopovers are permitted.

Payment Information

• Pacific Blue does not accept payments on AMEX or Diners cards.

Travel Class - Economy

Cancellation and Booking Changes

• Changes - You can change the date and time of your flight if you make the request at least 24hrs prior to your flight's scheduled departure time. Any other changes (such as name changes or changes to routing) are not permitted, and will be treated as a cancellation and You must contact the Virgin Blue Guest Contact Centre (GCC) by telephone

on 0800 67 0000.
• Domestic flights - a change fee of $55NZD for domestic per Guest plus any applicable fare difference.
• International flights - a change fee of $55NZD.
• Fare Difference - Your new fare will be at least the price of the original fare and may be more. You must pay this fare difference when you change your booking. GCC fares are at least $15NZD more than internet fares.

• Cancellations - You can cancel your flight if you make the request at least 24hrs prior to your flight's scheduled departure time. You can use the same methods as for making changes. See above.

•   For Cancellations you make through the GCC - a cancellation fee of $55NZD per Guest for domestic flights.

• International flights - a cancellation fee of $70NZD.

Child Only Bookings

• All bookings for Unaccompanied Minors must be made through the Virgin Blue Guest contact centre by telephone on 0800 67 0000.

• Any child aged 5 to 11 years (inclusive) travelling alone must be booked as an Unaccompanied Minor (UMNR).
• Any child aged 12 to 15 years (inclusive) may travel as an Unaccompanied Minor if so requested by the parent.

• To ensure the highest level of service is delivered to all guests, both Virgin Blue and Pacific/Polynesian Blue carry a maximum of eight unaccompanied minors per flight. To ensure that all safety and service standards are met, check in staff may request proof of age, and may refuse boarding if not provided. Children may be required to show proof of age at check in, at which time this must be presented on request (e.g. Passport, Birth Certificate). A child must travel with a passenger 15 years of age and over OR the parent/legal guardian who is 13 years of age and over. (A legal guardian is someone who has been appointed by the family court. They will have an official court document to prove that they are the child's legal guardian. A parent cannot simply write a letter appointing someone as the legal guardian of their child.) A child must be able to sit upright unaided in the seat purchased, with the seat belt adjusted securely without slack around the waist. If child turns 12 years of age after the forward journey but before the return journey, the flights need to be booked as two one way trips indicating the correct age at the time of actual travel. In this case forward journey would be booked as a child and return as an adult. You may be required to show proof of age (e.g. Birth Certificate) at check in, at which time this must be presented on request. Boarding may be refused if this is not provided

Payment Information

• Pacific Blue does not accept payments on AMEX or Diners cards.

Other Information

• This fare is only applicable origin to destination and no en-route stopovers are permitted.

Travel Class - Economy

Cancellation and Booking Changes

 •Cancellations or Flight Changes (i.e. date, time or passenger name) can be made at no additional cost by contacting the Virgin Blue Guest Contact Centre by telephone on 136789 within Australia or 0800 670 000 within New Zealand up to 30minutes prior to your flight's scheduled departure time. Date/time changes can also be made via our website up to 60mins prior to departure where original booking was made directly via our website.
• Cancellations permitted up to 30mins prior to your flight's scheduled departure time by contacting the Virgin Blue Guest Contact Centre.
•   When cancelling flights, the amount paid is held in credit to be used within 12 months from the date of first purchase. All future bookings utilising such credit, can only be made via the Virgin Blue Guest Contact Centre and at applicable Contact Centre fare levels, which are at least NZD$15 more than internet fares for Australian domestic flights*.
• If you do not fly and do not notify Virgin Blue at least 30mins prior to the flight's scheduled departure time, you will forfeit fare paid.
• This fare is non-refundable.

*   For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking.

Child Only Bookings

• All bookings for Unaccompanied Minors must be made through the Virgin Blue Guest contact centre by telephone on 0800 67 0000.

• Any child aged 5 to 11 years (inclusive) travelling alone must be booked as an Unaccompanied Minor (UMNR).
• Any child aged 12 to 15 years (inclusive) may travel as an Unaccompanied Minor if so requested by the parent.

• To ensure the highest level of service is delivered to all guests, both Virgin Blue and Pacific/Polynesian Blue carry a maximum of eight unaccompanied minors per flight. To ensure that all safety and service standards are met, check in staff may request proof of age, and may refuse boarding if not provided. Children may be required to show proof of age at check in, at which time this must be presented on request (e.g. Passport, Birth Certificate). A child must travel with a passenger 15 years of age and over OR the parent/legal guardian who is 13 years of age and over. (A legal guardian is someone who has been appointed by the family court. They will have an official court document to prove that they are the child's legal guardian. A parent cannot simply write a letter appointing someone as the legal guardian of their child.) A child must be able to sit upright unaided in the seat purchased, with the seat belt adjusted securely without slack around the waist. If child turns 12 years of age after the forward journey but before the return journey, the flights need to be booked as two one way trips indicating the correct age at the time of actual travel. In this case forward journey would be booked as a child and return as an adult. You may be required to show proof of age (e.g. Birth Certificate) at check in, at which time this must be presented on request. Boarding may be refused if this is not provided

Payment Information

• Pacific Blue does not accept payments on AMEX or Diners cards.

Other Information

• This fare is only applicable origin to destination and no en-route stopovers are permitted.

Travel Class - Economy

Cancellation and Booking Changes

Child Only Bookings

Payment Information

Other Information

• This fare does not include any Checked Baggage Allowance. Cabin Baggage limits will be strictly applied.

• Pre-departure, If you have more Baggage than the applicable Cabin Baggage Allowance, you will need to choose a JetSaver fare.

• Conditions and Charges will apply if you change from a JetSaver Light to a JetSaver fare after you make your booking.

• All JetSaver fare rules also apply to JetSaver Light as follows:

JetSaver Fare Rules

1. This Booking is non-refundable. Customers who do not check-in for their booked flight within the required time will forfeit their fare. Scheduled check-in times are shown on the Jetstar Itinerary and Receipt which will be sent to you.

2. Subject to availability and payment of all applicable amounts, limited changes can be made to your Booking as follows.

• Only date, time and passenger name changes are permitted, subject to availability. Changes to the origin or destination of travel are not permitted.

• Your new fare will be at least the amount of the fare you originally purchased, and may be more. At the time your Booking is changed you must pay the difference (if any) between the fare you originally purchased and the fare available on the date of the change. This will apply to all date, time and passenger name changes. Any fare difference paid when changing your booking is non-refundable. The fare difference may be substantial.

• In addition to any fare difference that may be payable, a non-refundable change fee of NZD$40 which applies to each passenger per flight segment changed.

• Date, time and passenger name changes may be made but must be completed at least 24 hours before the original scheduled departure:

a) by telephoning Jetstar Telephone Reservations on 0800 800 955 within New Zealand.

b) You must re-book onto an available Jetstar flight. Jetstar does not hold open-dated bookings.

• For international travel, all amounts will be charged in the currency in which you made your original Booking.

Limited special assistance

Generally Jetstar will not allow a person to travel without an Accompanying Passenger unless the person can travel independently, meaning that they can travel safely without assistance, supervision or both. Jetstar does not have the systems, staff or facilities required to assume responsibility for such assistance and supervision. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied. However, Jetstar do provide limited special assistance services to accommodate customers who need to travel with a guide dog, hearing or mobility dog, customers who require a wheelchair and customers who require two seats for themselves. If you need to use these special services you must make your booking through the Jetstar Call Centre. Accompanying Passenger means a paying passenger who, in the reasonable opinion of Jetstar, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying.

Independent Traveller Requirement – Children

Jetstar generally requires that passengers are able to travel independently. We do not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied. As a guide, children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger*. Jetstar may require proof that children are currently attending secondary school at check-in. Despite these guidelines, if a child is attending secondary school but their parent or guardian considers that the child is not sufficiently independent to travel unaccompanied using the services provided by Jetstar, they must notify Jetstar. Jetstar is not able to carry such passengers unaccompanied.
* Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Jetstar generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.

No Flight Connections Provided

Jetstar is a low cost "point to point" airline. Unless otherwise advised, Jetstar does not provide flight connections, baggage transfer or check-in for multiple flights. If a chosen itinerary includes multiple flights, it is the passenger’s responsibility when making bookings to allow sufficient time between the first flight’s arrival and next flight’s departure. This time between flights is known as Recommended Connection Time and will differ depending on the flight details. For more information please click here. While Jetstar will try to carry you and your baggage in accordance with the date and time of the flights specified, it does not guarantee it will be able to do so. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. To the extent permitted by law, Jetstar excludes liability for any costs, expenses, losses or damages incurred by the passenger as a result of failure to meet a schedule. Travel insurance is recommended.

Infants

Infants up to two years of age, who do not require a seat at the time of flying will travel free. Infants who have turned two will be required to purchase a fare.

Pets

The airline does not carry pets on any of its aircraft.

1. This Booking is refundable if your original booking was made as a JetFlex fare, a refund fee of NZD$30 will apply. A refund will not be applicable if you have upgraded to a JetFlex fare from another fare or if it is requested after the day of your original scheduled departure.

2. Subject to availability and payment of all applicable amounts, changes can be made to your Booking as follows.

• For date, time, origin and destination changes, your new fare will be at least the amount of the fare you originally purchased, and may be more. At the time your booking is changed, you must pay the difference (if any) between the fare you originally purchased and the fare available on the date of the change. A fare difference is not payable for passenger name changes.

• Date, time, origin, destination and passenger name changes may be made by telephoning Jetstar on 0800 800 955 within New Zealand or at any Jetstar counter at an airport but must be completed by the end of the day you were originally scheduled to depart.

• Customers who do not complete changes to their Bookings within the time required will forfeit the entire fare paid.

• You must re-book onto an available Jetstar flight. Jetstar does not hold open-dated bookings.

• For international travel, all amounts will be charged in the currency in which you made your original Booking.

Limited special assistance

Generally Jetstar will not allow a person to travel without an Accompanying Passenger unless the person can travel independently, meaning that they can travel safely without assistance, supervision or both. Jetstar does not have the systems, staff or facilities required to assume responsibility for such assistance and supervision. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccomp anied. However, Jetstar do provide limited special assistance services to accommodate customers who need to travel with a guide dog, hearing or mobility dog, customers who require a wheelchair and customers who require two seats for themselves. If you need to use these special services you must make your booking through the Jetstar Call Centre. Accompanying Passenger means a paying passenger who, in the reasonable opinion of Jetstar, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying.

Independent Traveller Requirement - Children

Jetstar generally requires that passengers are able to travel independently. We do not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied. As a guide, children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger*. Jetstar may require proof that children are currently attending secondary school at check-in. Despite these guidelines, if a child is attending secondary school but their parent or guardian considers that the child is not sufficiently independent to travel unaccompanied using the services provided by Jetstar, they must notify Jetstar. Jetstar is not able to carry such passengers unaccompanied.
* Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Jetstar generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.

No Flight Connections Provided

Jetstar is a low cost "point to point" airline. Unless otherwise advised, Jetstar does not provide flight connections, baggage transfer or check-in for multiple flights. If a chosen itinerary includes multiple flights, it is the passenger’s responsibility when making bookings to allow sufficient time between the first flight’s arrival and next flight’s departure. This time between flights is known as Recommended Connection Time and will differ depending on the flight details. For more information please click here. While Jetstar will try to carry you and your baggage in accordance with the date and time of the flights specified, it does not guarantee it will be able to do so. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. To the extent permitted by law, Jetstar excludes liability for any costs, expenses, losses or damages incurred by the passenger as a result of failure to meet a schedule. Travel insurance is recommended.

Infants

Infants up to two years of age, who do not require a seat at the time of flying will travel free. Infants who have turned two will be required to purchase a fare.

Pets

The airline does not carry pets on any of its aircraft.